Employment

Bearing Service is an equal opportunity employer dedicated to the highest levels of customer service and employee satisfaction.

We offer many benefits including medical, disability, dental, life insurance, 401k, and profit sharing.

If you would like a career with a company that keeps pace with technology, where your ideas will be taken seriously, and training and

advancement are provided and encouraged, then consider one of the positions listed below.

E-mail: jobs@bearingservice.com

Fax: (734) 591-7278

Or mail your resume to:
Bearing Service, Inc.
Attn: Human Resources
12320 Globe
Livonia, MI 48150
 
Currently, there are open positions for Account Manager and Driver/Warehouse.

Account Manager

Seeking an individual to perform a dual role – Customer Service and Pro-active Sales. Candidate   would be able to provide technical and product assistance to industrial accounts in order to generate new and repeat sales. A goal of customer relationship building from both efforts. Expected mix of customer service efforts and pro-active sales efforts is 75/25, once basic product knowledge is assimilated.
  


  

  1. Primary responsibilities are to market Bearing Service, Inc. and authorized products to assigned accounts, according to company marketing strategies and to provide customer service support to assigned targets and   other branch customers.
 
  2. Responsible for aggressively pursuing and obtaining orders from target customers in an effort to maximize sales and profits. Follow orders to completion by quoting inquiries, processing orders, procuring parts, and   expediting shipment. Complete quoting and order processes daily per customer requirements, focusing on prompt response time and viable solutions for each customer's needs.
 
  3. Determine customer requirements and expectations in order to recommend specific products. Verify customer expected date and ensure that product is received by customer on-time. Recommend alternate products based on cost, availability or specifications. Establish price, credit and terms in accordance with standard procedures. Meet freight recovery goals by quoting   and passing along incoming freight. Educate customers about terminology, features and benefits of products in order to secure orders. Strive to promote primary vendor products whenever possible.
 
  4. Quote customers on initial call whenever possible. Enter all quotes into computer and provide quote number to customers to allow for easier ordering.  Communicate significant customer information, such as quotes, inquiries, and lost sales to corresponding account managers. Maintain quote-filing system and follow up on open quotes daily to obtain orders or gather information.  Enter all lost sales in order entry.
 
  5. Review open order report regularly and take action to ensure that customers' orders are filled as promised, and that shipping feedback occurs promptly. Work with purchasing to expedite shipment s from suppliers for past due material. Inform customers of order status, if delayed. Achieve delivery performance goals for on-time shipments based upon order entry and ship dates, as determined by management.
 
  6. Procure parts for customer orders, according to purchasing and marketing objectives: Effectively source parts according to brand, price and delivery constraints and inform purchasing of requirements. Process direct-ship orders   and place branch purchase orders only when beneficial. Transfer parts from   branches according to warehouse transfer schedules and guidelines, if needed to meet immediate delivery requirements. Strive to utilize the automated replenishment system to reduce warehouse-picking efforts. Minimize branch   purchase orders to reduce purchasing and accounting costs, and to reduce   incoming freight. Support primary vendors rather than source vendors when specifying product choices to customers and purchasing department
 
  7. Actively service counter customers. Enter counter sales in computer, while aggressively pursuing add-on sales. Provide technical assistance for parts identification.
 
  8. Coordinate action plan with management by account. Regularly communicate and monitor progress of the action plan with the branch manager.
 
  9. Pre plan sales calls and record call detail on a daily basis, as calls are made. Communicate pre-planned calls to branch personnel using CRM software.   Perform joint calls where applicable with Branch Manager and Vice President of Sales. 
 

10. Perform and document value added services to all target accounts. Exceed value added annual goals. Primary focus should include providing solutions to customers' business problems.

11. Exceed annual training goals by participating in sales and branch meetings, vendor training, plant tours, seminars and training   sessions, in order to improve knowledge of products, services, customers, and   industries served.
  
12. Setup and maintain customer information. Provide feedback to branch managers on price discount records.
  
13. Contact customer following sale to ensure ongoing customer satisfaction.  As directed by branch manager, provide pro-active support to the branch manager by contacting house customers to qualify or inform them of product   and service offerings.
  
14. Perform additional duties as requested by management.

 Job Requirements 

  • Knowledge of and/or experience in industrial distribution
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  • Prior experience using ERP software
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  • Ability to understand technical products and apply them to industrial applications
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  • Strong relationship building skills 
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  • Strong written and verbal communicator
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  • Multi-tasking -  excellent time management skills 
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  • Good data entry skills - quick & accurate
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  • Focused on continual personal development 
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  • Problem solver 
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  • An initiator - does what is necessary without prompting
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  • Proficient using Microsoft Outlook, Word, Excel, and PowerPoint
  • 1-3 years experience
  • Associates degree or higher preferred

 

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